Cancellation and Refund Procedure

CANCELLATION AND RETURN PROCEDURE

1. GENERAL

If you place an order electronically via the website you are currently using, you are deemed to have accepted the Preliminary Information Form and the Distance Sales Contract presented to you.

Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers, the Regulation on Distance Contracts (OG: 27.11.2014/29188), and other applicable laws regarding the sale and delivery of the products they purchase.

Detailed information and terms regarding the delivery of the product and the right of withdrawal are clearly stated in the Preliminary Information Form and the Distance Sales Contract. The buyer is deemed to have accepted these conditions when purchasing the product. The delivery of the products will be carried out through the Seller's contracted authorized services. The authorized service providing the delivery will be located in the province where the delivery address specified by the Buyer is located. If there is no authorized service in the province specified by the Buyer, delivery will be carried out from the nearest authorized service. The Buyer will be informed about this matter via e-mail, SMS, or telephone. If the Buyer requests that the products be delivered to a person/institution other than themselves, they must clearly inform the Seller of this.

If the Buyer does not pay the price of the purchased product or cancels it in bank records, the Seller's obligation to deliver the product ends.

If it is determined that the credit card used by the Buyer for payment was used unfairly by unauthorized persons after the product is delivered, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the Products within 3 (three) days to the authorized service from which they received the product, unless otherwise indicated by the Seller. If the Seller indicates another authorized service, the product must be returned to this authorized service. The Buyer is obliged to request a receipt from an authorized service stating that they have delivered the product. It is the Buyer's responsibility to prove that the product has been delivered.

If force majeure events that the Seller cannot foresee occur and the product cannot be delivered on time, the Buyer will be notified. The Buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle is removed. If the Buyer cancels the order; if they made the payment in cash, this fee will be refunded to them in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product price will be refunded to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

The Buyer will inspect the goods/services subject to the contract before taking delivery; they shall not accept damaged or defective goods/services such as crushed, broken, torn packaging, etc., from the authorized service. The received goods/services will be deemed to be undamaged and intact. After delivery, the Buyer must carefully protect the goods/services. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned along with the product.

2. RIGHT OF WITHDRAWAL AND RETURN CONDITIONS

The Buyer may return the products they have purchased by exercising their right of withdrawal within 14 (fourteen) days from the date of delivery, without assuming any legal or criminal liability and without giving any justification. The Buyer may also exercise their right of withdrawal during the period from the establishment of the Contract to the delivery of the Products.

The Buyer may direct their right of withdrawal to the Seller by filling out the Contact Form on the website or via the e-mail address miy1@volta.com.tr. The burden of proof regarding the exercise of the right of withdrawal in this article belongs to the Buyer.

In determining the period of the right of withdrawal;

a) For goods that are the subject of a single order and delivered separately, the day on which the Buyer or the third party determined by the Buyer receives the last good is taken as the basis,

b) For goods consisting of more than one piece, the day on which the Buyer or the third party determined by the Buyer receives the last piece is taken as the basis,

c) For contracts where regular delivery of goods is made for a certain period of time, the day on which the Buyer or the third party determined by the Buyer receives the first good is taken as the basis.

In order to exercise the right of withdrawal, it is mandatory to notify the Seller within the period and in a proper manner in accordance with the legislation. Otherwise, the Buyer will lose the right of withdrawal.

In case the right of withdrawal is exercised:

a) The Buyer may return the Products to the authorized service from which they received them within 14 (fourteen) days from the date they sent the notification regarding the exercise of their right of withdrawal, unless otherwise indicated by the Seller. If the Seller indicates another authorized service, the product must be returned to this authorized service. The Buyer is obliged to request a receipt from an authorized service stating that they have delivered the product. It is the Buyer's responsibility to prove that the product has been delivered.

b) The goods to be returned within the scope of the right of withdrawal must be returned completely and undamaged, including the box, packaging, standard accessories, and other products gifted with the Products (if any).

c) While the products are being returned to the Seller, the original invoice presented to the Buyer during delivery must also be returned by the Buyer. If the Buyer requests a corporate invoice, they must issue a return invoice for the return of the relevant product or, if possible, reject the commercial invoice from their own systems within the period.

The Buyer is not responsible for any changes or deterioration that occur if they use the Products in accordance with their operation, technical specifications, and usage instructions within the withdrawal period. Otherwise, the Buyer is personally liable for the damages suffered by the Products.

If the Buyer initiates the return process, all information (address-contact) regarding the authorized service to which the Products will be returned will be shared with the Buyer along with the return code upon the Buyer's request for the return code. The Buyer will carry out the return process in accordance with the information provided by the Seller. If the Buyer returns the Products to a place other than the authorized service specified by the Seller, the right of withdrawal will be deemed not exercised. The Seller cannot be held liable.

With the exercise of the right of withdrawal, every contract, agreement, and arrangement between the Buyer and the Seller terminates without any obligation to pay any costs, compensation, or penalty clauses.

The Buyer cannot exercise the right of withdrawal in the following contracts:

a) Contracts for goods or services whose prices change depending on fluctuations in financial markets and which are not under the control of the Seller,

b) Contracts for goods prepared in line with the Buyer's requests or personal needs,

c) Contracts for the delivery of goods that can deteriorate quickly or whose expiration date may pass,

d) Contracts for the delivery of goods whose protective elements such as packaging, tape, seal, and package have been opened after delivery and which are not suitable for return in terms of health and hygiene,

e) Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature,

f) Contracts for books, digital content, and computer consumables offered on physical media if their protective elements such as packaging, tape, seal, and package have been opened after the delivery of the good,

g) Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription contract,

h) Contracts for accommodation, transport of goods, car rental, supply of food and beverages, and leisure time activities for entertainment or recreation that must be performed on a specific date or period,

i) Contracts for services performed instantly in an electronic environment or intangible goods delivered instantly to the Buyer,

j) Contracts for services whose performance has begun with the approval of the Buyer before the expiration of the right of withdrawal period.

3. DEFAULT AND LEGAL CONSEQUENCES

In the event that the Buyer defaults in a situation where they have made payment transactions with a credit card, the Buyer accepts, declares, and undertakes that they will pay interest and be liable to the bank within the framework of the credit card agreement between them and the card-issuing bank. In this case, the relevant bank may resort to legal remedies; may demand the arising costs and attorney's fees from the Buyer, and in any case, if the Buyer defaults due to their debt, the Buyer accepts that they will pay the damages and losses suffered by the Seller due to the delayed performance of the debt.