Preliminary Information Form

Preliminary Information Form

PRELIMINARY INFORMATION FORM
1. PARTIES AND SUBJECT
This Preliminary Information Form ("Form") has been prepared for information purposes in accordance with the provisions of the Law on the Protection of the Consumer (“TKHK”) and the Regulation on Distance Contracts (“Regulation”) regarding the Distance Sales Contract to be established between Volta Motor Sanayi ve Ticaret Anonim Şirketi (“Seller”) and (“Buyer”).
The Seller and the Buyer shall hereinafter be referred to individually as “Party” and collectively as the “Parties”.
2. SELLER INFORMATION
Title : VOLTA MOTOR SANAYİ VE TİCARET ANONİM ŞİRKETİ
Address : SELAMLAR KÖYÜ SELAMLAR MEVKİİ GÜMÜŞOVA OSB_1 SK. VOLTA MOTOR SAN. VE TİC. A.Ş. BLOK NO: 10 GÜMÜŞOVA / DÜZCE
Mersis No : 0387-1246-8420-0001
Trade Registry Office and Number : Düzce Chamber of Commerce / 10306
Tax Office and
Tax Identification Number : Düzce Tax Office / 9250474243
Phone : 0850 222 28 65
E-mail : info@volta.com.tr
Customer Communication Phone : 0850 222 28 65
Registered Electronic Mail (KEP) address : voltamotor@hs01.kep.tr
The Seller is a member of the Düzce Chamber of Commerce; the electronic communication details where the codes of conduct related to the profession of the Düzce Chamber of Commerce can be obtained are as follows:
Website : https://www.duzcetso.org.tr/
Phone : +90 (380) 524 25 50
3. BUYER INFORMATION
Full Name :
Address :
Phone :
E-mail :
4. BASIC CHARACTERISTICS AND PRICE OF THE PRODUCT SUBJECT TO THE CONTRACT
4.1 The type, quantity, brand/model, color, and sales price including all taxes of the Products are as stated in the information on the product promotion page on the Website and in the Contract (“Products”).
4.2 The prices announced on the Website are sales prices. The announced prices are valid until they are updated and changed. Prices announced for a limited time are valid until the end of the specified period.
4.3 The sales price of the Products subject to the Contract, including all taxes, is shown in the table below. By confirming the order on the website https://volta.com.tr/ (“Website”), the Buyer shall be liable to pay the price of the product subject to the Contract and any delivery costs, if applicable.
Product Description :
Quantity :
Price (Including VAT) :
Installation Fee :
Total :
5. DELIVERY AND INVOICE INFORMATION
Delivery Information
Person to be Delivered to :
Contact Information :
Delivery Address :
Invoice Information
Name-Surname/Trade Title :
Tax Office and Tax Identification
Number :
Address :
Phone :
E-mail :
6. PAYMENT
Total Product Price :
Installation Fee :
Number of Installments :
Total Order Amount :
Order Date :
Payment Method and Plan :
7. DELIVERY
7.1. The delivery of the Products will be carried out through the Seller's contracted authorized services. The authorized service that will perform the delivery will be in the province where the delivery address specified by the Buyer is located. In the event that there is no authorized service in the province specified by the Buyer, the delivery will be carried out from the nearest authorized service. Necessary information in this regard will be provided to the Buyer via e-mail, SMS, or phone.
7.2. The Buyer is obliged to take delivery of the Products within 3 (three) days from the authorized service in the same province as notified to them, and within 5 (five) days if the authorized service is in a different province. Any damage resulting from the late collection of the Products by the authorized service, as well as any expenses incurred due to the Products waiting at the authorized service, will be collected from the Buyer. In the event that the product is not collected within the specified period, the Buyer shall be deemed to be in default as a creditor and shall bear the damage caused to the product.
7.3. If, upon the request of the Buyer, the Products are to be delivered to a person/organization other than the Buyer, and if the person/organization to be delivered to does not receive/accept the Products, the Seller shall not be held liable for this reason. The Buyer cannot make any claims against the Seller regarding this situation. The Buyer's obligations under Article 7.2 remain reserved.
7.4. For the Products subject to the Contract to be delivered to the Buyer, the Contract must be accepted by the Buyer during the sales transaction on the Website and the price of the Products must have been paid by the Buyer. If for any reason the price of the Products is not paid or the payment made by credit card is cancelled by the bank, the Seller shall be deemed to be released from the obligation to deliver the Products.
7.5. The delivery of the Products is made within the committed time after the payment is realized. In any case, the Products will be delivered to the Buyer within a maximum of 30 (thirty) days from the moment the Buyer's order reaches the Seller. In the event that the Seller fails to fulfill its obligation within this period, the Buyer may terminate the Contract. In case of termination of the Contract, the Seller shall refund all payments collected, including delivery costs, if any, within 14 (fourteen) days from the date the termination notice reaches them.
8. PAYMENT
8.1. The price of the Products is as stated in Article 4.3.
8.2. Payment can be made on the website by credit or debit card.
8.3. Prices on the Website include VAT, other taxes, and the installation fee.
8.4. The Buyer shall confirm the Contract electronically for the delivery of the Products, and in the event that the price of the Products is not paid for any reason and/or cancelled in the bank or financial institution records, the Seller's obligation to deliver the Products subject to the Contract shall terminate. The Seller has no liability regarding payments made to the Seller by the bank and/or financial institution for which a failure code was sent by the bank and/or financial institution for any reason.
8.5. If the person using the credit card during the order and the Buyer are not the same person, or if a security vulnerability regarding the credit card used in the order is detected before the delivery of the Products to the Buyer, the Seller may request the Buyer to provide identification and contact information of the credit card holder, the previous month's statement of the credit card used in the order, or a letter from the card holder's bank stating that the credit card belongs to them. The order will be frozen for the period until the Buyer provides the information/documents subject to the request, and if the aforementioned requests are not met within 24 (twenty-four) hours, the Seller has the right to cancel the order.
8.6. If, after the delivery of the Products to the Buyer by the Seller, the relevant bank or financial institution does not pay the price of the Products to the Seller due to the unauthorized and unlawful use of the Buyer's credit card by unauthorized persons, which is not due to the Buyer's fault, the Buyer is obliged to return the delivered Products to the Seller.
8.7. In order for the Buyer to make a payment by credit card, they must fill in their credit card information completely and accurately as requested on the Website. The Buyer may pay in a single installment by credit card, or may pay in installments determined according to the installment policy applied by the banks. In installment transactions, the relevant provisions of the contract signed between the Buyer and the bank, which is the party to the contract signed by the Buyer, are valid. The bank in question may organize campaigns and apply a number of installments higher than the number of installments chosen by the Buyer, and may offer services such as installment deferral. Such campaigns are at the discretion of the relevant bank and have no connection with the Seller. The order total will be divided by the number of installments and reflected in the credit card summary by the relevant bank starting from the credit card's account statement date. The relevant bank may not distribute the installment amounts equally across months, taking into account fractional differences. The creation of a detailed payment plan is at the discretion of the relevant bank.
8.8. Since the interest rates and default interest rates to be applied due to installment sales will be determined by the bank that is the party to the contract signed by the Buyer, the Buyer should also confirm the relevant interest rates and default interest information from the relevant bank. In accordance with the provisions of the legislation in force, provisions regarding interest and default interest shall be applied within the scope of the credit card agreement between the relevant bank and the Buyer.
8.9. If the Buyer defaults on transactions made with a credit card, they will pay interest within the framework of the credit card agreement made with the relevant bank and will be liable to the relevant bank. In this case, the relevant bank may resort to legal remedies, demand the resulting costs and attorney's fees from the Buyer, and in any case, if the Buyer defaults due to their debt, the Buyer shall be responsible for the damages and losses suffered by the Seller due to the late performance of the Buyer's debt.
8.10. In cases where the Buyer pays the sales price with a credit card, installment card, etc., owned by banks (including financing institutions), all facilities provided by these cards are credit and/or installment payment facilities provided directly by the card-issuing institution; for the parties to the Contract, this is not a credit or installment sale, but a cash sale. The Seller's legal rights in cases legally considered as installment sales (including the right to terminate the contract and/or demand the payment of the entire remaining debt together with default interest in case of non-payment of installments) are available and reserved within the framework of the relevant legislation.
8.12. In the event that payments are made in installments, if the Buyer returns the Products purchased from the Seller or if it is necessary to refund the price paid by the Buyer for any reason, the Seller's obligation is limited to paying the amount purchased with the card back to the bank. However, since the reflection of the money into the Buyer's accounts after the refund of the relevant amount to the bank is entirely related to the bank's transaction process, the Buyer accepts in advance that it is impossible for the Seller to intervene in any way for possible delays and that the reflection of the amount refunded to the credit card by the Seller into the Buyer's account by the relevant bank may be prolonged or refunded to the credit card in installments due to reasons caused by the relevant bank.
9. RIGHTS AND OBLIGATIONS OF THE SELLER
9.1. The Seller is obliged to deliver the Products subject to the Contract completely, in accordance with the specifications stated in the order, and with warranty certificates, user manuals, and information and documents required by the work, if any; to perform the work in accordance with the requirements of legal legislation, free from any defects and in compliance with standards, within the principles of accuracy and honesty; to maintain and increase service quality; to show the necessary attention and care during the performance of the work; and to act with prudence and foresight.
9.2. The Seller may supply a different product of equal quality and price by informing the Buyer and obtaining their explicit consent before the expiration of the performance obligation arising from the Contract. The Buyer is free in every respect to give or not to give such consent, and in cases where they do not give consent, the contractual and legal provisions regarding order cancellation (termination of the Contract) will apply.
9.3. In cases where the performance of the goods subject to the order becomes impossible, the Seller notifies the Buyer in writing or electronically within 3 (three) days from the date of learning of this situation and refunds all payments collected, including delivery costs, if any, within a maximum of 14 (fourteen) days from the date of notification.
9.4. If the Products cannot be delivered within the legal maximum period of 30 (thirty) days due to extraordinary circumstances (adverse weather conditions, earthquake, flood, fire, etc.) that develop outside the normal sales/delivery conditions and beyond the Seller's control, the Seller informs the Buyer about the delivery. In this case, the Buyer may cancel the order, order a similar product, or wait until the extraordinary situation ends.
9.5. The Seller may impose restrictions on the number of products that the Buyer can order at the times announced on the Website. If the Buyer orders more products than the number specified in the announcements made on the Website, the orders may be cancelled and the product prices will be refunded to the Buyer within the legal period. The Seller has the right to cancel the order in cases where the Buyer's orders exceed the quantity limit.
9.6. The privacy and security policies and terms of use of other sites accessed through the Website are valid for those sites; the Seller is not responsible for any disputes and negative consequences that may arise.
10. RIGHTS AND OBLIGATIONS OF THE BUYER
10.1. An order placed by the Buyer via the Website constitutes a payment obligation.
10.2. The Buyer is obliged to inspect the Products before taking delivery; not to take delivery of damaged and/or defective Products caused by delivery or detectable through ordinary inspection (dented, broken, torn packaging, etc.) and to have the authorized service personnel prepare a report regarding the defect in the Products. If they take delivery of the product despite the obvious defect existing in the product, they will be deemed to have accepted the defect. In case the Buyer exercises their right of withdrawal, they shall return the Products without using them, together with their invoice and all other documents delivered to the Buyer during delivery (warranty certificate, user manual, etc.). When the Buyer exercises their right of withdrawal, they are obliged to return the Product to the authorized service where they received it, unless a different authorized service is indicated by the Seller.
10.3. The duty of carefully protecting the Products after delivery belongs to the Buyer. In the event that the Buyer brings the Products to an authorized service other than the one designated by the Seller, the Seller is not responsible for any loss or damage that may occur during the period until the Products are received by the Seller.
10.4. If the Buyer selects the corporate invoice option for orders placed via the Website, a corporate invoice may be issued by the Seller. The Seller will issue the corporate invoice in accordance with the tax identification number and tax office information notified by the Buyer on the Website. It is entirely the Buyer's responsibility to enter the specified information correctly and completely.
10.5. The Seller may, at its own discretion, organize various campaigns for Buyers on the Website from time to time, the terms, content, and duration of which are determined by itself. The Seller reserves the right to stop, update, and change the terms of the campaigns it announces on the Website at any time. The Buyer must review the campaign conditions before each purchase they make from the Website.
10.6. In cases where the Buyer makes a purchase at the minimum amount required for any Seller campaign to receive a discount or a free (gift) product of the same nature, or obtains or uses a benefit such as a gift voucher, etc., if the right of withdrawal is exercised for all or part of the products subject to the order, resulting in the amount falling below said minimum or the conditions for the benefit/usage being invalidated, such that the campaign eligibility/benefit or usage conditions for the Buyer are no longer met, the entire amount of the said discount (or the value of the gift product, if any) shall be deducted from the amount to be refunded to the Buyer. In cases where the deduction is insufficient, the amount shall be charged to the payment method used during the purchase (credit card, etc.). If the Buyer has earned a (virtual/physical) gift voucher, points, or discount due to the purchase, these will be cancelled; if the Buyer has used a (virtual or physical) gift voucher, points, or discount during the purchase, the full value will be deducted from the amount to be refunded to the Buyer, and if the deduction is insufficient, the amount will be charged to the payment method used during the purchase (credit card, etc.). This article shall apply exactly the same in all other cases of product returns, excluding defective products, in addition to cases where the right of withdrawal is exercised.
11. RIGHT OF WITHDRAWAL
11.1. The Buyer may return the purchased Products by exercising the right of withdrawal within 14 (fourteen) days from the date of delivery, without assuming any legal or criminal liability and without providing any justification. The Buyer may also exercise the right of withdrawal during the period from the conclusion of the Contract until the delivery of the Products.
11.2. The Buyer may submit a request to exercise the right of withdrawal by filling out the Contact Form available on the Website or by sending a notification to the Seller via the email address miy1@volta.com.tr. The burden of proof regarding the exercise of the right of withdrawal under this article lies with the Buyer.
11.3. In determining the period for the right of withdrawal:
a) For goods subject to a single order and delivered separately, the day on which the Buyer or a third party determined by the Buyer receives the last good,
b) For goods consisting of multiple parts, the day on which the Buyer or a third party determined by the Buyer receives the last part,
c) For contracts where regular delivery of goods is made over a certain period, the day on which the Buyer or a third party determined by the Buyer receives the first good is taken as the basis.
11.4. To exercise the right of withdrawal, it is mandatory to notify the Seller in a timely and proper manner in accordance with the legislative provisions. Otherwise, the Buyer shall lose the right of withdrawal.
11.5. In the event that the right of withdrawal is exercised:
a) The Buyer may exercise the right within 14 (fourteen) days from the date of notification of the exercise of the right of withdrawal by returning the Product to the authorized service center where the product was received, unless otherwise indicated by the Seller. If the Seller has indicated another authorized service center, the Product must be returned to that authorized service center. The Buyer is obliged to request a receipt from the authorized service center proving that the Product has been delivered. It is the Buyer's burden to prove that the Product has been delivered.
b) The goods to be returned within the scope of the right of withdrawal must be returned complete and undamaged, including their boxes, packaging, standard accessories, and other products gifted with the Products (if any).
c) When returning the Products to the Seller, the original invoice presented to the Buyer during delivery must also be returned by the Buyer. If the Buyer requested a corporate invoice, they must issue a return invoice for the return of the relevant product or, if possible, reject the commercial invoice within the period through their own systems.
11.6. The Buyer is not responsible for any changes or deterioration that occur if the Products are used in accordance with their operation, technical specifications, and usage instructions within the withdrawal period. Otherwise, the Buyer is personally liable for any damages the Products may have sustained.
11.7. The Seller is obliged to refund all payments collected, including delivery costs, to the Buyer within 14 (fourteen) days from the date the notification of the Buyer's exercise of the right of withdrawal reaches the Seller. The number of days it takes for the refunded amount to be reflected in the Buyer's account depends on the Buyer's bank.
11.8. If the Buyer initiates the return process, all information regarding the authorized service center where the Products are to be returned (address-contact) will be shared by the Seller with the Buyer along with the return code upon the Buyer's request. The Buyer shall carry out the return process in accordance with the information provided by the Seller. If the Buyer returns the Products to a place other than the authorized service center specified by the Seller, the right of withdrawal shall be deemed not to have been exercised. The Seller cannot be held liable.
11.9. With the exercise of the right of withdrawal, all contracts, agreements, and arrangements between the Buyer and the Seller terminate without any obligation to pay any costs, compensation, or penalty clauses.
12. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
The Buyer cannot exercise the right of withdrawal in the following contracts:
a) Contracts for goods or services whose price changes depending on fluctuations in financial markets and which are not under the control of the Seller,
b) Contracts for goods prepared in line with the Buyer's requests or personal needs,
c) Contracts for the delivery of goods that can deteriorate quickly or whose expiration date may pass,
d) Contracts for the delivery of goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery, and which are not suitable for return due to health and hygiene reasons,
e) Contracts for goods that, after delivery, are mixed with other products and cannot be separated by their nature,
f) Contracts for books, digital content, and computer consumables provided in physical format, if their protective elements such as packaging, tape, seal, or package have been opened after delivery,
g) Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription agreement,
h) Contracts for accommodation, transport of goods, car rental, supply of food and beverages, and leisure time evaluation for entertainment or recreational purposes, which must be carried out on a specific date or period,
i) Contracts for services performed instantly in electronic media or intangible goods delivered instantly to the Buyer,
j) Contracts for services that started to be performed with the Buyer's approval before the expiration of the right of withdrawal period.
13. TECHNICAL STEPS AND TOOLS
The technical stages and steps related to the purchase of the Products by the Buyer through the Website and the conclusion of the Contract by placing an order, as well as the technical tools for identifying and correcting errors during data entry, are specified on the relevant pages (by allowing transactions based on warning messages displayed to the Buyer) during the processes leading up to this Preliminary Information Form. Information regarding the technical steps is available in the "Transaction Guide" on the homepage of the Website. Technical tools such as a summary order form and undo/change options are provided to allow the Buyer to clearly and understandably identify and correct errors in data entry before placing the order. If there is an error in the entry of information (data) related to the order on the Website, it is possible to continue by correcting it with the transaction in line with the relevant warning message, and it is also possible to fix errors that may occur while entering payment information in the same way. For information entry errors noticed after the payment process is completed, you may contact our Customer Services.
14. PRIVACY AND PROTECTION OF PERSONAL DATA
14.1 The Buyer's personal data will be processed in accordance with the Clarification Text. In the presence of processing purposes requiring the Buyer's explicit consent, the Seller shall separately request such consent in accordance with the Personal Data Protection Law No. 6698 and other legislation, also providing the opportunity to refuse. In such cases, if the Buyer provides consent in the relevant fields, the Buyer's personal data may also be processed for purposes requiring explicit consent.
14.2 Necessary precautions for the security of information and transactions entered by the Buyer into the Website have been taken in the Seller's own system infrastructure, within the scope of current technical possibilities, according to the nature of the information and transaction. However, since said information is entered from devices belonging to the Buyer, the responsibility for taking necessary measures, including those related to viruses and similar harmful applications, in order to protect them and ensure they are not accessed by unauthorized persons, belongs to the Buyer.
15. RESOLUTION OF COMPLAINTS AND DISPUTES
15.1 All requests, complaints, and satisfaction notifications regarding the Products purchased within the framework of this Preliminary Information Form must be submitted to the Seller using the communication channels provided below;
Customer Services Contact Information
Phone : 0850 222 28 65
15.2 In disputes that may arise from the Contract, the Provincial and District Consumer Arbitration Committees are authorized within the monetary limits determined and announced annually by the Ministry of Trade in accordance with the relevant legislation, and Consumer Courts are authorized in cases exceeding these limits. In this context, the Buyer may apply to the Arbitration Committees and Consumer Courts in their own place of residence or the Seller's place of residence, if they so choose.
After your acceptance by approving the Contract on the Website, the entire Preliminary Information Form and the Contract will be sent to your specified email address along with your order confirmation, and you can always access them by saving and storing the relevant documents on your device.